Insurance and emergency repairs

Emergency Roof Repairs and Insurance Claim Work

Living in SE Qld, we see some of the most extreme weather in the country including hail, cyclones, flooding and bushfires. Fortunately, we have many years of experience with insurance work including emergency roof repairs and emergency make-safes, reports and repairs. We are also a preferred repairer of several major insurance companies.

Areas we Service and Protect

The area we cover is from north of the Sunshine Coast through to Brisbane, the Gold Coast and as far west as Toowoomba and Chinchilla. We have a team of staffed who are skilled in emergency repair work and available 24/7 during large events. We recognise that having your home damaged can be a very stressful time and as such we aim to complete your repairs in the quickest time possible whilst showing the utmost care and empathy towards homeowners and tenants. In some cases your insurer may automatically award your repairs to Hats For Houses. If this is not the case and you wish for us to undertake your repairs, please speak to your insurance company as you may have an option to request your own repairer.

   

We specialise in the following:

A look at our insurance work

Video coming soon

Choose your colour

Click on the square below to see a small selection from the wide variety of colours you have to choose from

Basalt
Cove
Dune
Evening haze
Gully
Ironstone
Jasper
Mangrove
Monument
Shale grey
Surfmist
Terrain
Wallaby
Windspray
Classic cream
Cottage green
Deep ocean
Manor red
Night sky
Pale eucalypt
Paperbark
Woodland grey

FREQUENTLY asked questions

What is Asbestos?

It is a group of naturally occurring minerals, mined from deep underground. There are three main types that were used in Australia, Chrysotile (white), Crocidolite (blue), and Amosite (brown or grey).

Asbestos was an extremely popular building material prior to the 1990’s. Since then the use of asbestos has been banned after it was found to cause serious health problems to humans if exposed to airborne particles.

Is Asbestos Removal Safe?

It is safe if you take the necessary precautions and use the proper equipment when doing so. Our staff use full body suits with ventilators to protect themselves from any particles coming in contact with their body. It’s also important to use safe procedures during the removal process to make sure you don’t encourage the fibres to become airborne where they can endanger humans.

How much does it cost to remove Asbestos Roofs or Walls?

Our main goal is to offer safe asbestos removal at a reasonable price. The price is a direct reflection of:

  • how much of the material is present – typically measured in m2
  • location of the asbestos within the structure and
  • ease of access into the property itself
  • the nature of the replacement material
  • whether it’s an entire roof or just supporting structural areas (eves, walls etc).

The above factors determine the amount of time we must spend and the amount of equipment required. This is reflected in the overall cost to you. We only use fully qualified asbestos removalists. To get an accurate estimate for the cost of asbestos removal we really need you to contact us first, so we can provide a customised quote for your individual situation. Costs vary from job to job significantly

How do you dispose of the asbestos?

We use a licenced asbestos transporter who disposes of the material at the closest registered waste facility/tip. After asbestos removal we NEVER dispose of asbestos improperly or illegally.

Can I stay in the home while you are removing asbestos?

As a precaution, we ask all residents to vacate during asbestos removal. This is usually from early morning to mid-afternoon and allows enough time for removal, vacuuming, spray sealing and an independent inspection.

Do I need to notify the local council or government?

If you are employing a fully qualified, licenced asbestos removalist such as us, you are not required to notify any authorities as this will be done by the removalist. We notify QLD Workplace Health & Safety prior to removal and we may also notify Energex if we are working close to their infrastructure on your behalf.

Can you install lights, fans or speakers at the same time?

Yes, we can integrate down-lights, surface mounted lights, fans or speakers into your design and have them fitted by our electricians. See below for an example from one of our happy customers.

deck_lights

Can I just buy the materials off you and install myself?

Yes, we also offer supply only if you would prefer to build it yourself.

Do I need council approval for a patio, deck or carport?

Most structures will need building approval but it depends on the type and size of the structure and what it will be used for. We will determine upon site visit if a building approval is necessary and, if so, we will include this in your quote.

How long will the whole process take?

The timeframe depends on several factors including engineering, building approval, manufacturing, current scheduling and weather conditions. We advise to allow at least 4 weeks from sign-up to commencement of building.

Does it come with a warranty?

The Stratco Outback range comes with a 15 year structural warranty and we also offer a 10yr warranty against faulty workmanship. We also include QBCC insurance so all jobs over $3300 are covered by this insurance.

What payment terms do you offer?

We offer ‘No deposit, 3 years interest free finance’ up to $25,000. For more information or to apply please go to our ‘Payment Options’ page. We also offer a discount for cash, cheque and EFT payments.

Can you help with concrete, timber decking or fencing at the same time?

Yes, we can install concrete slabs, driveways, timber decking, handrails and fencing to with your new patio or carport. Please ask us for more information or a quote.

What brand of materials do you use? Stratco Outback?

As we are an Authorised Stratco Outback Dealer, we supply and install Stratco patios and carports. We can also source materials and accessories from other suppliers should you want a design that is not in the Stratco range.

Do you help design our structure?

We can design and build a large range of patios and carports. From an economical flat roof to a spacious gable, a modern curved roof, a heritage carport, an open pergola or an electric sunroof.

Do I need to sign a contract if my insurance company is paying for the repairs?

Yes, all jobs over $3300 require a signed contract prior to work commencing. This sets out the complete scope of works, responsibilities of the repairer and the value of the job. It also give you peace of mind that the work will be covered by QBCC insurance.

How long will it take for my repairs to start?

We aim to complete your repairs as quickly as possible. The timeframe will depend on our current lead time and if there is a particular urgency (eg. a roof leak or damaged electrical wiring). Once we have been authorised by your insurer, we will make contact and provide you with a timeframe based on these factors.

What if I want you to do other work at the same time as my insurance repairs?

Yes, you are welcome to request additional work to be done at the same time as your insurance repairs. Any work which is not covered in your claim will need to be paid for by the homeowner. Please notify us prior to work commencing if you would like any additional work done so we can quote and schedule accordingly.

What warranties do you offer?

We offer up to 10 years manufacturer warranty on materials and a 5 year warranty against faulty workmanship. Your insurance company may also offer additional warranties so please contact your insurer for more information.

How do I nominate you for my insurance repairs?

Most insurers will allow you to nominate your own repairer. If you would like to request Hats For Houses, please contact your insurance company.

Why should we use you for our roof repairs

Hats For Houses is a preferred repairer for several major insurance companies and have been operating in the industry for over a decade. We are licenced and registered with industry organisations such as the HIA, MBA, QBCC & MRIAQ. We also aim to complete your repairs in the quickest time possible and to the highest standard whilst maintaining a high level of customer service.

What type of insurance work do you do?

We specialise in damage reports, emergency make-safes, tarping, roof replacement and repairs, asbestos removal, internal and external wall cladding, painting, electrical and more.

Can you install insulation?

We supply and install many types of ceiling insulation and we can also remove or replace your existing insulation. Please contact us for more information or a quote.

Do you do tile roofing as well?

We do not supply or install tile roofing, however we would be happy to assist if you are wanting to replace your tile roof with a metal roof.

Where can I view the colorbond colours?

You can view the ‘contemporary’ and ‘classic’ Colorbond colours by clicking on this link: Colorbond Colours

Do you do commercial roofing?

We have completed many commercial roofing projects including warehouses, shopping centres, restaurants, multi-unit dwellings and more.

Do you provide roof inspection reports?

We specialise in roof inspection reports for home owners, builders and insurance companies. This includes a site visit, detailed report, photos and, if necessary, a quotation for repairs. Please contact us for current pricing.

Do you offer free quotes?

We offer our customers a free, no obligation quote which will include a site measure in most cases. However, this does not include investigation to determine the cause of an issue. Eg. A roof leak with no known cause or location. This would require a roof inspection report.

How long will my job take?

This will depend on the size and style of your roof, current scheduling and weather conditions. We can give you an idea of timeframe at the time of quoting. If there is any urgency or you require work to be done by a specific date, please advise when requesting a quote so that we can accommodate as much as possible.

Are you licenced and registered with authorities?

We are licenced with the Queensland Building and Construction Commission and we have been members of the Housing Industry Association for over 10 years. We are also members of the Master Builders Association and the Metal Roofing Industry Association of Queensland.

What warranties do you offer?

As well as manufacturer warranties on materials of up to 10 years, we also offer a 5 year workmanship warranty and all jobs over $3300 are covered by QBCC insurance.

What is the cost of replacing a tiled roof with Colorbond?

The cost of replacing a tiled roof with Colorbond or metal corrugated iron also varies significantly, but the process is much the same as a general roof replacement as detailed above.

Will a new roof increase my house’s value?

Replacing your old, rusted or damaged roof will certainly give your home a facelift which is sure to increase the value of your home and appeal to more buyers should you decide to sell. It is important to choose materials and colours which complement your house design and colour scheme.

How much does it cost to replace a roof?

The cost to replace a roof varies significantly from job to job. Three things that will add to the cost of simply installing a new roof are…
1 – Asbestos: if your roof has asbestos in it, this would be a good time to remove it. If you think your house has asbestos in the roof read more about our removal services here.
2 – Insulation. If your roof doesn’t have insulation we would highly recommend it be included in your new roofing process as metal roofs can generate much heat without it. If you have existing insulation, it’s important to ensure it’s in good condition and suitable for your new roof.
3 -Unsafe structural support. All supporting beams will need inspecting prior to any new structure being applied on top of them. We can also arrange roof structural upgrades as we have qualified carpenters & engineers who can advise accordingly.

 

Call Us At